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- 2021 PI (formerly EHR) Important Messages Archived

Message Effective Date	Title
08/25/2021-12/31/2021	Announcement: The Deadline to Submit PY 2021 Attestations is August 31, 2021! (Posted 8/25/21)
06/02/2021-12/31/2021	Important Dates for Program Year 2021 (Posted 6/2/21)
01/26/2021-12/31/2021	Deadlines for Program Year 2020 and 2021 (posted 1/26/21)

+ 2020 PI (formerly EHR) Important Messages Archived

+ 2019 PI (formerly EHR) Important Messages Archived

+ 2018 PI (formerly EHR) Important Messages Archived

+ 2017 PI (formerly EHR) Important Messages Archived

+ 2016 PI (formerly EHR) Important Messages Archived

+ 2015 PI (formerly EHR) Important Messages Archived

+ 2014 PI (formerly EHR) Important Messages Archived

+ 2013 PI (formerly EHR) Important Messages Archived

Telehealth Important Messages Search Results

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- 2024 Important Messages Archived

Message Effective Date	Title
12/16/2024-01/16/2025	Hospital Monthly Important Message (Posted 12/16/24)
12/02/2024-12/02/2024	Call Center Service Interruption (Posted 12/3/24)
11/18/2024-12/15/2024	Hospital Monthly Important Message (Posted 11/18/24)
11/08/2024-12/31/2024	Attention Outpatient Hospitals and Outpatient Chronic Disease Hospitals: Prior Authorization Required for Specific J-codes (Posted 11/8/24)
11/07/2024-12/31/2024	Attention Substance Use Disorder (SUD) Ambulatory Providers: SUD Ambulatory Certification Letter Upload Instructions and Billing Reminder - Updated November 7, 2024 (Posted 11/7/24)
11/07/2024-12/31/2024	Attention Home Health Care Agencies (HHA) and Access Agencies (AA) providing in home services and supports to Medicaid members: Announcing Round 2 In- Home Safety Enhancement Applications (Posted 11/7/24)
11/07/2024-12/31/2024	Attention Home Health, Connecticut Home Care (CHC), Personal Care Assistant (PCA), Acquired Brain Injury (ABI), Autism and Mental Health (MH) Waiver Service Providers: 1. UPDATE Regarding Claim Denials for Electronic Visit Verification (EVV) Mandated Services for Dates of Service July 1, 2024 and forward (Posted 11/7/24)
10/30/2024-12/31/2024	Attention Outpatient Hospitals: CMAP Addendum B Updated October 1, 2024 (Posted 10/30/24)
10/30/2024-12/31/2024	Attention Inpatient Hospitals: 3M Grouper and DRG Calculator for ICD-10-CM Updates (Posted 10/30/24)
10/17/2024-11/15/2024	Attention Ambulance Providers: Provider Bulletin 2024-48 Clarification (Posted 10/17/24)
10/15/2024-12/01/2024	Attention Home Health, Acquired Brain Injury (ABI), Autism, Connecticut Home Care (CHC), Mental Health (MH), and Personal Care Assistant (PCA) Waiver Service Providers: Claim Denials for Electronic Visit Verification (EVV) Mandated Services (Posted 10/15/24)
10/11/2024-11/17/2024	Hospital Monthly Important Message (Posted 10/11/24)
10/03/2024-11/06/2024	Attention Substance Use Disorder (SUD) Ambulatory Providers: ACTION REQUIRED: SUD Ambulatory Certification Letter Upload Instructions (Posted 10/3/24)
10/03/2024-12/01/2024	Attention Prescribing Providers and Pharmacies: Updated Pharmacy Prior Authorization Fax Number (Posted 10/3/24)
09/20/2024-11/20/2024	UPDATE Regarding Claim Denials for Electronic Visit Verification (EVV) Mandated Non-Waiver Home Health Services (Posted 9/20/24)
09/16/2024-10/10/2024	Hospital Monthly Important Message (Posted 9/16/24)
09/13/2024-11/15/2024	Attention Family Planning Clinic, School Based Health Clinic, Ambulatory Surgical Center, Rehabilitation Facility, Medical Clinic, Medical FQHC & Tribal Services Medical (FQHC), Behavioral Health Clinic, and Enhanced Care Clinic (ECC) Providers: Recent Recoupment of Claims (Posted 9/13/24)
08/27/2024-11/01/2024	Attention Home Health Providers, Acquired Brain Injury (ABI), Autism, Connecticut Home Care (CHC), Mental Health (MH), and Personal Care Assistant (PCA) Waiver Service Providers: URGENT Transition from Sandata Mobile to Sandata Mobile Connect effective September 4, 2024 (Posted 8/27/24)
08/21/2024-11/01/2024	Attention Home Health Care Agencies and Access Agencies providing home services and supports to Medicaid members: In-Home Safety Enhancements Updates (Posted 8/21/24)
08/20/2024-10/31/2024	Attention Board Certified Behavioral Analysts, Behavioral Health Clinics, Rehabilitation Clinics, Medical Clinics, School-Based Health Clinics, Outpatient Hospitals, Physicians, Physician Assistants, Advance Practice Registered Nurses, Psychologists and Behavioral Health Clinician Providers: Reimbursement Rate Increases for Select Behavioral Health Services for Children (Posted 8/20/24)
08/19/2024-09/15/2024	Hospital Monthly Important Message (Posted 8/19/24)
08/19/2024-10/15/2024	Attention Home Health Agency (HHA) Providers: URGENT: ACTION REQUIRED to receive 2% rate increase through value-based payments (VBP) (Posted 8/19/24)
08/19/2024-10/15/2024	Attention Home and Community Based Services (HCBS) Providers: URGENT: ACTION REQUIRED to receive 2% rate increase through value-based payments (VBP) (Posted 8/19/24)
08/19/2024-10/15/2024	Attention Home Health Providers: Claim Denials for Electronic Visit Verification (EVV) Mandated Non-Waiver Home Health Services (Posted 8/19/24)
08/05/2024-10/01/2024	Attention Home Health Care Agencies and Access Agencies providing in home services and supports to Medicaid members: Applications for In-home Safety enhancements will be available beginning 08/07/2024 (Posted 8/5/24)
07/31/2024-12/01/2024	Attention CTBHP Behavioral Health Providers Enrolled in Independent Practice and Group Practices, Psychologists, Licensed Marital and Family Therapists, Licensed Clinical Social Workers, Licensed Professional Counselors, Licensed Alcohol and Drug Counselors: REMINDER Attestation Completion Deadline is August 1, 2024, for Behavioral Health Groups and Clinicians (Posted 7/31/24)
07/30/2024-07/30/2024	Attention All Providers: CALL CENTER SERVICE INTERRUPTION (Posted 7/30/24)
07/24/2024-10/31/2024	Attention Outpatient Hospitals: CMAP Addendum B Updated (July 1, 2024) (Posted 7/24/24)
07/19/2024-07/26/2024	Attention All Providers: CALL CENTER SERVICE INTERRUPTION RESOLVED (Posted 7/19/24)
07/15/2024-08/18/2024	Hospital Monthly Important Message (Posted 7/15/24)
07/09/2024-07/12/2024	Attention All Providers: Provider Electronic Funds (EFT) Delay (Posted 7/9/24)
06/25/2024-08/30/2024	Attention Chronic Disease Hospital Providers: Hospital Reimbursement Public Notice (Posted 6/25/24)
06/25/2024-08/30/2024	Attention Home Health Providers: Electronic Visit Verification (EVV) Updates - as of June 25, 2024
06/24/2024-08/15/2024	Attention Private Intermediate Care Facilities for Individuals with Intellectual Disabilities (ICF/IID): Medicaid State Plan Amendment Reimbursement Update (Posted 6/24/24)
06/17/2024-07/14/2024	Hospital Monthly Important Message (Posted 6/17/24)
06/10/2024-08/01/2024	Attention Federally Qualified Health Center (FQHC) Providers: FQHC Medicaid Supplemental Payment and Recoupment of Prior State-Only Interim Advanced Payment (Posted 6/10/24)
05/31/2024-08/01/2024	Attention Acquired Brain Injury (ABI), Autism, Connecticut Home Care (CHC), Mental Health (MH), Personal Care Assistant (PCA) Waiver Service Providers: Electronic Visit Verification (EVV) Updates - as of May 31, 2024
05/29/2024-08/15/2024	Attention Home Health Agencies, Occupational Therapist Groups, and Individual Occupational Therapists: IMPORTANT REMINDER to Register for Upcoming COPE and CAPABLE Provider Forums (Posted 5/29/24)
05/28/2024-08/01/2024	Attention All Providers: Coverage of Over-the-Counter Formula and Nutritional Supplements for clients Enrolled in the WIC Program and Medicaid (Posted 5/28/24)
05/24/2024-07/15/2024	Attention Home Health Providers: Explanation of Benefit (EOB) 3332 Claim Denials for Electronic Visit Verification (EVV) Mandated Home Health Services (Posted 5/24/24)
05/21/2024-09/30/2024	Attention All Providers: Provider bulletin 2024-24 "Interim Payment Request Process for Providers Temporarily Unable to Submit Claims Due to Cyber Attack" - Recoupment of Interim Payment (Posted 5/21/24)
05/20/2024-10/01/2024	Attention CT BHP Behavioral Health Providers Enrolled in Independent Practice and Group Practice, Psychologists, Licensed Marital and Family Therapists (LMFTs), Licensed Clinical Social Workers (LCSWs), Licensed Professional Counselors (LPCs), Licensed Alcohol and Drug Counselors (LADCs): Attestation Completion Deadline for Behavioral Health Groups and Clinicians (Posted 5/20/24)
05/20/2024-08/15/2024	Update on the New Services COPE and CAPABLE! (Posted 5/20/24)
05/20/2024-06/16/2024	Hospital Monthly Important Message (Posted 5/20/24)
05/16/2024-07/01/2024	Attention Home Health Providers: Electronic Visit Verification (EVV) Updates - as of May 16, 2024
05/10/2024-07/01/2024	Attention SUD Residential Providers: ACTION REQUIRED SUD Residential Certification Letter Upload Instructions (Posted 5/10/24)
05/07/2024-08/01/2024	Attention Behavioral Health Clinics: Reminder: Provider Bulletin 2024-11 Revised Deadline: Performing Providers Required for Behavioral Health Clinic Providers (Posted 5/7/24)
04/26/2024-07/01/2024	Attention Connecticut Home Care (CHC), Personal Care Assistant (PCA), Acquired Brain Injury (ABI), Autism and Mental Health (MH) Waiver Service Providers: Important Updates (Posted 4/26/24)
04/23/2024-07/23/2024	Attention Inpatient Hospital Providers: DRG Grouper Update (Posted 4/23/24)
04/23/2024-07/23/2024	Attention Outpatient Hospitals: CMAP Addendum B Updated (April 1, 2024) (Posted 4/23/24)
04/16/2024-06/15/2024	Attention All Providers: Data Loss: Faxed Medical Prior Authorizations (Posted 4/16/24)
04/15/2024-05/19/2024	Hospital Monthly Important Message (Posted 4/15/24)
04/15/2024-07/01/2024	Attention Connecticut Home Care (CHC), Personal Care Assistant (PCA), Acquired Brain Injury (ABI), Autism and Mental Health (MH) Service Providers and Home Health Providers: Important Electronic Visit Verification (EVV) Update - Transition from Sandata Mobile to Sandata Mobile Connect (SMC) effective September 3, 2024 (Posted 4/15/24)
04/10/2024-06/01/2024	Attention Home Health Providers: Post and Pay Status for Explanation of Benefit (EOB) Code 3328 (Posted 4/10/24)
04/05/2024-06/01/2024	Attention Home Health Providers: Claim Denials for Electronic Visit Verification (EVV) Mandated Home Health Services (Posted 4/5/24)
03/28/2024-05/15/2024	Attention Connecticut Home Care (CHC), Personal Care Assistant (PCA), Acquired Brain Injury (ABI), Autism and Mental Health (MH) Waiver Service Providers: Alternate Electronic Visit Verification (EVV) - Personal Care Services (PCS) Town Hall Session #2 and #3 Dates & Registration Links (Posted 3/28/2024)
03/22/2024-05/01/2024	Attention Connecticut Home Care (CHC), Personal Care Assistant (PCA), Acquired Brain Injury (ABI), Autism Waiver Service Providers and Support and Planning Coach (S&PC) Providers: New Fiscal Intermediary (FI) for Connecticut, GT Independence to support Waiver and S&PC Credentialing Process (Posted 3/22/24)
03/22/2024-05/01/2024	Attention Home Health Providers: Important Electronic Visit Verification (EVV) Reminders - as of March 22, 2024
03/18/2024-04/14/2024	Hospital Monthly Important Message (Posted 3/18/24)
03/07/2024-06/30/2024	Electronic Data InterChange (EDI) Transaction and Trading Partner Updates (Posted 3/7/24)
02/29/2024-04/01/2024	Attention Dental Providers: UPDATED Service Interruption (Posted 2/29/24)
02/23/2024-04/01/2024	Attention Pharmacy Providers: Options for Pharmacies Affected by Optum Change Healthcare (CHC) Network Service Interruption (Posted 2/23/24)
02/22/2024-07/23/2024	Attention Providers and Trading Partners: Optum Change Healthcare (CHC) network service interruption (Posted 2/22/24)
02/21/2024-02/21/2024	Attention Providers and Trading Partners: Telephony Network Service Interruption (Posted 2/22/24)
02/16/2024-03/17/2024	Hospital Monthly Important Message (Posted 2/16/24)
02/09/2024-07/23/2024	Attention Home Health Providers: Electronic Visit Verification (EVV) Updates as of February 9, 2024
01/31/2024-09/30/2024	Attention All Board-Certified Behavioral Analysts (BCBAs) and Autism Specialty Groups: BCBA Licensure Requirement for Enrollment in Connecticut Medical Assistance Program (Posted 1/31/24)
01/23/2024-04/22/2024	Attention Outpatient Hospitals: CMAP Addendum B Updated (January 1, 2024) (Posted 1/23/24)
01/19/2024-05/01/2024	Attention All Providers: 2023 1099s Available on CMAP Web Site (Posted 1/19/24)
01/18/2024-03/01/2024	Attention Home Health Providers: Electronic Visit Verification (EVV) Updates - as of January 18, 2024 (Posted 1/18/24)
01/12/2024-02/15/2024	Hospital Monthly Important Message (Posted 1/12/24)
01/11/2024-04/01/2024	Attention Home Health Providers: Home Health Authorizations: Upcoming Change (Posted 1/11/24)
01/09/2024-02/28/2024	Attention Home Health Providers: Electronic Visit Verification (EVV) Updates - as of January 9, 2024 (Posted 1/9/24)
01/05/2024-01/31/2024	Attention All Providers: Medicare Part A Crossover Claims (Posted 1/5/24)

+ 2023 Important Messages Archived

+ 2022 Important Messages Archived

+ 2021 Important Messages Archived

+ 2020 Important Messages Archived

+ 2019 Important Messages Archived

+ 2018 Important Messages Archived

+ 2017 Important Messages Archived

+ 2016 Important Messages Archived

+ 2015 Important Messages Archived

+ 2014 Important Messages Archived

+ 2013 Important Messages Archived

- 2025 RA Banner Announcements Archived

Banner Effective Date	Providers	Banner Page Announcement
01/10/2025-01/17/2025	Attention Select Providers	Attention Select Providers. REPROCESSED THIS CYCLE: Gainwell Technologies has identified and reprocessed claims which initially processed and paid under a temporary client ID as described in Provider Bulletin 2014-29. The impacted claims were reprocessed to reflect the client's true (permanent) 9-digit Connecticut Medical Assistance Program (CMAP) ID. The claims which processed under a temporary client ID will be recouped and appear on the January 15, 2025 Remittance Advice (RA) with an Internal Control Number (ICN) beginning with region code 52 and Explanation of Benefits (EOB) code 8239 "ACA CLIENT TEMP ID REPLACED WITH CMAP ID. NEW CLAIM WILL BE SYSTEMATICALLY GENERATED". New claims will also appear on the January 15, 2025 RA with an ICN beginning with region code 27.
01/10/2025-01/17/2025	Attention Connecticut Home Care (CHC), Personal Care Assistant (PCA), Acquired Brain Injury (ABI), Autism and Mental Health (MH) Waiver Service Providers	Attention Connecticut Home Care (CHC), Personal Care Assistant (PCA), Acquired Brain Injury (ABI), Autism and Mental Health (MH) Waiver Service Providers. REMINDER OF OPTIONAL TRANSITION TO OPEN VENDOR ELECTRONIC VISIT VERIFICATION (EVV) MODEL: In 2016, Section 12006 of the 21st Century Cures Act established a requirement for all states to use an Electronic Visit Verification (EVV) system for Medicaid-funded Personal Care Services (PCS). Currently, the Department of Social Services (DSS) and Department of Mental Health and Addiction Services (DMHAS) utilize a State Mandated External Vendor model for the collection of PCS visit data. All PCS providers are required to submit visit data to the system designed by the State's external EVV vendor (i.e., Sandata Technologies). DSS and DMHAS will be transitioning from a State Mandated External Vendor model to an Open Vendor EVV model with an aggregator solution for PCS. The Open Vendor EVV model will allow providers the opportunity to use either the State's existing external EVV vendor system (i.e., Sandata Agency Management) or their own third-party ("Alternate EVV") system to capture visit data. Changes to accept all PCS visit data from either the State's existing EVV system or an Alternate EVV system were implemented on May 8, 2024. Additional information, including vendor specifications, presentations and recordings for all three Town Hall sessions Frequently Asked Questions (FAQ) Document and Alternate EVV Provider Registration Form can be found on the www.ctdssmap.com Web site Home Page under Important Messages by selecting the Electronic Visit Verification (EVV) Updates - as of May 31, 2024 link.
01/10/2025-01/17/2025	Attention Pharmacy Providers	Attention Pharmacy Providers. REPROCESSED THIS CYCLE: Gainwell Technologies has identified and reprocessed select diabetic supplies claims with dates of service from 10/01/2024 through 01/03/2025 for reporting purposes with no financial impact to providers. The reprocessed claims will appear on the January 15, 2025 Remittance Advice (RA) with an Internal Control Number (ICN) beginning with region code 52.
01/10/2025-01/17/2025	Attention All Providers	Attention All Providers. Provider Satisfaction Survey Reminder: Providers are reminded to participate in the Provider Satisfaction Survey. Providers may access this survey by going to Provider Bulletin PB25-06 and clicking on the link to the survey. The survey will be open through February 14, 2025.
01/10/2025-01/17/2025	Attention All Providers	Attention All Providers. PROVIDER FILE MAINTENANCE: In order to maintain the accuracy and completeness of the Connecticut Medical Assistance Program (CMAP) network, we are requesting all providers update their provider file on a regular basis. The information that you provide is presented in the on-line provider directory at www.ct.gov/husky. Thousands of members statewide rely on the accuracy of this source of information to find a suitable health care provider. Inaccurate addresses, phone numbers, and names may affect a member's ability to contact you. To update your provider profile, the main account administrator can log into their secure Web account from the www.ctdssmap.com Web site and click on the "Demographic Maintenance" tab. Once on the Demographic Maintenance page, the provider can select from options listed as links below the Demographic Maintenance header panel. For instance, you can update your address* if you happen to move to a new location; all you have to do is click on the "Location Name Address" link, select the address to be updated, click on the "Maintain Address" button to type in the new address and then save your changes. You can also add or remove performing providers to your group practice as applicable by clicking on "Maintain Organization Members". For detailed instructions, please refer to Section 10.18 "Provider Demographic Maintenance" in Chapter 10 of the Provider Manual. The chapter is available from the Web site www.ctdssmap.com by clicking on "Publications" under Information, scrolling down to Provider Manuals and then clicking on "Web Portal/AVRS". Providers may contact the Provider Assistance Center at 1-800-842-8440 between the hours of 8:00 AM to 5:00 PM Monday through Friday if further assistance is needed in updating the information from their secure Web portal account. *There are special instructions for PCMH providers and licensed facilities such as hospitals, pharmacies, and clinic providers for updating their service location or alternate service location addresses. Please refer to the warning messages on the Web pages, as well as Chapter 10 for additional information.
01/10/2025-01/17/2025	Attention SELECT PROVIDERS	Attention SELECT PROVIDERS. Rate Mass Adjustments: FQHC providers that have had rate changes dating back to July 1, 2024 will have their Part B and C FQHC crossover claims reprocessed to reflect any recent rate changes during this period. These claims will pay allowed greater than billed. Going forward, any rate mass adjustments will include crossover claims. The impacted claims have been identified and reprocessed and will appear on your January 15, 2025 Remittance Advice (RA) with an Internal Control Number (ICN) beginning with region code 55.

+ 2024 RA Banner Announcements Archived

+ 2023 RA Banner Announcements Archived

+ 2022 RA Banner Announcements Archived

+ 2021 RA Banner Announcements Archived

+ 2020 RA Banner Announcements Archived

+ 2019 RA Banner Announcements Archived

+ 2018 RA Banner Announcements Archived

+ 2017 RA Banner Announcements Archived

+ 2016 RA Banner Announcements Archived

+ 2015 RA Banner Announcements Archived

+ 2014 RA Banner Announcements Archived

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