Skip to main content
Blank Spacer
Help
Skip to Information Subsystem Menu
 
Information Book Logo
 
Important Messages
 

Electronic Visit Verification Implementation (Updated 9/21/17)

Automated Voice Response System Downtime 9/23/17 (Posted 9/21/17)

Face-to-Face Requirements for Initial Orders of Home Health Services and Certain Durable Medical Equipment (Updated 9/20/17)

Hospital Readmissions on the Same Day (Updated 9/19/17)

Electronic Visit Verification (EVV) - Understanding Eligibility, Client Benefit Plans and Prior Authorization (Posted 9/19/17)

Attention Home Health Providers- Updated Billing Instructions for the Review of Home Health Therapy Care Plans

Hospital Monthly Important Message (Updated 9/13/17)

Attention Providers: ICD-10 Diagnosis Codes Not Covered for Date of Service 10/1/17 and Forward

Birth to Three Implementation Delay Announcement (Posted 8/22/17)

Electronic Visit Verification (EVV) - "At Your Fingertips" Tip Sheet (Posted 8/21/17)

Electronic Visit Verification Implementation (Updated 8/15/17)

Electronic Visit Verification (EVV) - Creating Claims in the Santrax System (Posted 8/4/17)

Revised Provider Manual Chapters (Updated 7/28/17)

Attention: Home Health Providers - Electronic Visit Verification (EVV) Duration Exceptions

Validating the National Drug Code (NDC) Submitted in Conjunction with Procedure Codes for Physician Administered Medications (Posted 7/18/17)

Attention Providers: Important Information Regarding CMS' Issuance of New Medicare Cards (Posted 7/11/17)

HUSKY Health Primary Care Increased Payments Policy (Updated 6/30/17)

Claim Adjudication and Electronic Visit Verification (Posted 3/31/17)

Home Health Agency Electronic Visit Verification (EVV) Important Updates (Posted 3/22/17)

Attention: Home Health Agency Providers - Home Health Add-Ons Notification

Attention Providers: ACA Enhanced Provider Enrollment Requirements - Fingerprint Based Criminal Background Checks (FCBC)

Eligible Professionals and Eligible Hospitals Only Need a 90-day Reporting Period for Meaningful Use in 2016 and 2017 (Posted 11/8/16)


Click here for Archived Messages


 
RA Banner Announcements
 
Banner Effective DateProvidersBanner Page Announcement
09/22/2017-09/29/2017Attention All ProvidersAttention All Providers. PROVIDER SATISFACTION SURVEY: DXC Technology would like to invite all providers to participate in the Provider Satisfaction Survey. All feedback would be greatly appreciated, as your responses will help to enhance services and to better serve the provider community. A copy of the survey can be viewed by referring to provider bulletin PB 2017-58. The bulletin can be accessed from the www.ctdssmap.com Web site. From the Home page, click on Information, then Publications, select 17 from the year dropdown, enter 58 in the bulletin number field and click search. Providers can take the survey online by going to the www.ctdssmap.com Web site and accessing the "Provider Satisfaction Survey" link on the top left hand side of the Home page under "Information". The survey is also available online at the following link: https://www.surveymonkey.com/r/providersatisfaction Please note: If you wish to participate in our survey, all responses must be received by September 30, 2017. Thank you!
09/22/2017-09/29/2017Attention Select ProvidersAttention Select Providers. PCMH REPROCESS: Providers enrolled in the Person-Centered Medical Home Initiative (PCMH) were enrolled with retroactive effective dates, or were approved for changes in PCMH level or site address with retroactive effective dates. Claims which processed prior to the completion of the provider's PCMH enrollment or level/site address change were not paid with the PCMH differential payment rate and have now been reprocessed to include that amount. For any providers with retroactive site terminations, claims which processed with the PCMH differential payment rate have now been reprocessed without that amount. The impacted claims have been identified and reprocessed and will appear on your September 26, 2017 Remittance Advice (RA) with an Internal Control Number (ICN) beginning with region code 55.
09/22/2017-09/29/2017Attention PCMH Primary Care ProvidersAttention PCMH Primary Care Providers. REPROCESSED THIS CYCLE: Primary Care Providers enrolled in the Person-Centered Medical Home Initiative (PCMH) were enrolled with retroactive effective dates or end dated from the PCMH program. Claims which processed prior to the completion of the provider's PCMH enrollment were not paid with the PCMH differential payment rate and have now been reprocessed to include that amount. For those providers retroactively end dated, claims were paid with the PCMH differential payment rate that have now been reprocessed without that amount. The impacted claims have been identified and reprocessed and will appear on your September 26, 2017 Remittance Advice (RA) with an Internal Control Number (ICN) beginning with region code 55.
09/22/2017-09/29/2017Attention Primary Care ProvidersAttention Primary Care Providers. REPROCESSED THIS CYCLE: DXC Technology has identified and reprocessed claims for providers who were retroactively approved for the HUSKY Health Primary Care Increased Payments policy. The impacted claims have been reprocessed and will appear on your September 26, 2017 Remittance Advice (RA) with an Internal Control Number (ICN) beginning with region code 52.
09/22/2017-09/29/2017Attention All ProvidersAttention All Providers. HOLIDAY CLOSURE: Please be advised, the Department of Social Services (DSS) will be closed on Monday, October 9, 2017 in observance of the Columbus Day holiday. DSS will re-open on Tuesday, October 10, 2017. DXC Technology will be open on Monday, October 9, 2017.
09/22/2017-09/29/2017Attention ABI, CHC, PCA and Home Health Service ProvidersAttention ABI, CHC, PCA and Home Health Service Providers. WHO TO CONTACT WITH EVV RELATED QUESTIONS: Providers may have questions about who to contact regarding EVV related issues. If after reviewing the information below you are unsure who to contact for assistance, please send an e-mail to ctevv@dxc.com. You are also encouraged to send an e-mail to the ctevv@dxc.com mailbox if you feel you need additional support resolving your issue. Please be sure to include your Sandata ticket number if applicable. If you are missing a client from your Santrax system and have verified that the client is eligible on their waiver benefit plan, have clients that you are unfamiliar with, or if a prior authorization (PA) is present on the www.ctdssmap.com portal but is not present in the Santrax system, please send an email to ctevv@dxc.com. If you are experiencing issues with the Santrax system and its functionality please contact Sandata Customer Care. They can be reached at 1-855-399-8050 or by email at ctcustomercare@sandata.com. Important: Do not email client identifying data unless you encrypt your e-mail.


Click here for Archived RA Banner Announcements
Need Help?
  • Provider Assistance Center
    toll free at 1-800-842-8440
    1-866-604-3470
    (alternate TTY/TDD line)

  • Client Assistance Center
    toll free at 1-866-409-8430
    1-866-604-3470
    (alternate TTY/TDD line)

  • Pharmacy Prior Authorization
    Assistance Center
    toll free at 1-866-409-8386
    1-866-604-3470
    (alternate TTY/TDD line)
Blank Spacer