AVRS
The Automated Voice Response System (AVRS) is available 24 hours a day, seven days a week (except for maintenance) and allows self-service features for enrolled providers such as client eligibility verification, and access to client/program information through a touch tone telephone.
The provider initiates the request by dialing 1-800-842-8440 (toll free). The system interacts in a series of verbal prompts and responses as the provider, client, and specific service date data are entered. The system responds to the provider requests in the form of a voice response.