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- 2018 EHR Important Messages Archived

Message Effective Date	Title
03/23/2018-04/08/2018	Reminder - Attestation Deadline for Program Year 2017 (Posted 3/23/18)
01/12/2018-04/01/2018	Attestation Deadline for Program Year 2017 (Posted 1/12/18)

+ 2017 EHR Important Messages Archived

+ 2016 EHR Important Messages Archived

+ 2015 EHR Important Messages Archived

+ 2014 EHR Important Messages Archived

+ 2013 EHR Important Messages Archived

- 2018 Important Messages Archived

Message Effective Date	Title
04/05/2018-04/08/2018	ATTENTION PROVIDERS: Scheduled Power Outage Notification (Posted 4/5/18)
03/29/2018-04/15/2018	ATTENTION LONG TERM CARE PROVIDERS: Banner Page Message Issue (Posted 3/29/18)
03/27/2018-04/11/2018	ATTENTION NURSING HOME PROVIDERS: Financial Transactions Notification (Posted 3/27/18)
03/21/2018-03/26/2018	ATTENTION PROVIDERS: Claims Processing Delay (Posted 3/21/18)
03/14/2018-04/09/2018	Hospital Monthly Important Message (Updated 3/14/18)
03/06/2018-04/01/2018	Prior Authorization Requirements for Advanced Imaging Services Reminder in an Outpatient Hospital Setting
03/01/2018-03/21/2018	CMAP Addendum B (Updated 3/1/18)
02/14/2018-03/12/2018	Hospital Monthly Important Message (Updated 2/14/18)
02/06/2018-03/15/2018	Attention Ambulance Providers: Non-Emergency Ground Transportation (Posted 2/6/18)
02/01/2018-03/04/2018	Revised Provider Manual Chapters (Updated 2/1/18)
01/30/2018-02/28/2018	Attention Methadone Clinic Providers: DSS Behavioral Health Clinic Regulations Posted (Posted 1/31/18)
01/24/2018-02/28/2018	Electronic Visit Verification Implementation Important Message (Posted 1/24/18)
01/19/2018-02/23/2018	Attention: Methadone Maintenance Clinic Providers (Posted 1/19/18)
01/12/2018-03/01/2018	Attention Dental Providers: Annual Dental Benefit Maximum (Posted 1/12/18)
01/12/2018-02/09/2018	National Correct Coding Initiative (NCCI) - Medically Unlikely Edits (MUE) Review Process (Posted 1/12/18)
01/10/2018-02/13/2018	Hospital Monthly Important Message (Updated 1/10/18)
01/09/2018-01/11/2018	Attention Providers: EFT & 835 Delay (Posted 1/9/18)
01/05/2018-02/01/2018	Attention Dental Providers: Annual Dental Benefit Maximum (Posted 1/5/18)
01/03/2018-01/05/2018	Attention Providers: Office Closure Notification (Posted 1/4/18)
01/02/2018-03/31/2018	Attention Providers: Fee Schedule Update Notification (Posted 1/2/18)

+ 2017 Important Messages Archived

+ 2016 Important Messages Archived

+ 2015 Important Messages Archived

+ 2014 Important Messages Archived

- 2018 RA Banner Announcements Archived

Banner Effective Date	Providers	Banner Page Announcement
04/06/2018-04/13/2018	Attention Select Providers	Attention Select Providers. EHR INCENTIVE PAYMENT RECOUPMENT ON YOUR REMITTANCE ADVICE: The Department of Social Services (DSS) has performed an audit of the EHR Incentive Payments paid out to you in the past and have recouped the payments due to adverse findings. The recoupment has created an Accounts Receivable (A/R) which will appear in the Financial Transactions section of your April 10, 2018 Remittance Advice. The information for the A/R will include the amount of the A/R, the reason code 8511 - Medicaid EHR incentive recoupment, the provider's name if different than the payee and the Program Year for the incentive that is being recouped displayed as 01/01/YYYY.
04/06/2018-04/13/2018	Attention All Providers	Attention All Providers. REPROCESSED THIS CYCLE: DXC Technology has identified and reprocessed claims which initially processed and paid under a temporary client ID as described in Provider Bulletin 2014-29. The claims were reprocessed to reflect the client's true (permanent) 9 digit Connecticut Medical Assistance Program (CMAP) ID. The claims which processed under a temporary client ID will be recouped and appear on the April 10, 2018 Remittance Advice (RA) with an Internal Control Number (ICN) beginning with region code 52 and Explanation of Benefits (EOB) code 8239 "ACA CLIENT TEMP ID REPLACED WITH CMAP ID. NEW CLAIM WILL BE SYSTEMATICALLY GENERATED". The new claims will also appear on the April 10, 2018 RA with an ICN beginning with region code 27.
04/06/2018-04/13/2018	Attention Select Home Health Providers	Attention Select Home Health Providers. RECOUPMENT TRANSACTIONS: The Department of Social Services (DSS) has completed a Centers for Medicare & Medicaid Services (CMS) financial transaction settlement in the April 6, 2018 claims cycle. The recoupments are related to a Home Health settlement with CMS and will appear on your April 10, 2018 Remittance Advice (RA) under Accounts Receivable with reason code 8407 "CMS Settlement".
04/06/2018-04/13/2018	Attention Select Skilled Nursing Facilities	Attention Select Skilled Nursing Facilities. RECOUPMENT TRANSACTIONS: The Department of Social Services (DSS) has completed a Centers for Medicare & Medicaid Services (CMS) financial transaction settlement in the April 6, 2018 claims cycle. The recoupments are related to a Skilled Nursing Facility settlement with CMS and will appear on your April 10, 2018 Remittance Advice (RA) under Accounts Receivable with reason code 8407 "CMS Settlement".
03/23/2018-03/30/2018	Attention Connecticut Home Care (CHC), Personal Care Assistant (PCA), Acquired Brain Injury (ABI), Community First Choice (CFC) and Home Health Service Providers	Attention Connecticut Home Care (CHC), Personal Care Assistant (PCA), Acquired Brain Injury (ABI), Community First Choice (CFC) and Home Health Service Providers. UPDATE ON CLAIMS REPROCESSED IN THE MARCH 14, 2018 FINANCIAL CYCLE: Claims were reprocessed in the March 14, 2018 financial cycle due to updates made to prior authorizations (PAs), impacting some claims dating back to 2013. Connecticut Community Care Inc. (CCCI) is working to restore the PAs and, once complete, DXC Technology will resubmit the claims that previously denied due to Explanation of Benefits (EOB) code 3003 - "Procedure Code requires Prior Authorization (PA)" or EOB code 3016 - "Service not covered under Care Plan." DXC Technology does not currently have a date when this will occur, however, providers will be notified via a Banner Page message for the cycle in which the claims will be reprocessed.
03/23/2018-03/30/2018	Attention PCMH Primary Care Providers	Attention PCMH Primary Care Providers. REPROCESSED THIS CYCLE: Primary Care Providers enrolled in the Person-Centered Medical Home Initiative (PCMH) were enrolled with retroactive effective dates or end dated from the PCMH program. Claims which processed prior to the completion of the provider's PCMH enrollment were not paid with the PCMH differential payment rate and have now been reprocessed to include that amount. For those providers retroactively end dated, claims were paid with the PCMH differential payment rate that have now been reprocessed without that amount. The impacted claims have been identified and reprocessed and will appear on your March 27, 2018 Remittance Advice (RA) with an Internal Control Number (ICN) beginning with region code 55.
03/23/2018-03/30/2018	Attention Primary Care Providers	Attention Primary Care Providers. REPROCESSED THIS CYCLE: DXC Technology has identified and reprocessed claims for providers who were retroactively approved for the HUSKY Health Primary Care Increased Payments policy. The impacted claims have been reprocessed and will appear on your March 27, 2018 Remittance Advice (RA) with an Internal Control Number (ICN) beginning with region code 52.
03/23/2018-03/30/2018	Attention Department of Developmental Services (DDS) Providers	Attention Department of Developmental Services (DDS) Providers. REPROCESSED THIS CYCLE: DXC Technology will be reprocessing a subset of claims previously rate mass adjusted in the February 23, 2018 financial cycle to capture additional rate changes. In addition, MFP IFS/Comprehensive, DDS Comprehensive and DDS IFS Waiver claims, previously processed in the February 23, 2018 rate mass adjustment cycle, will be reprocessed to pay allowed greater than billed, with a subset of these claims also reflecting additional rate changes. As a result, all reprocessed DDS claims may pay differently than previously paid and will appear on the March 27, 2018 Remittance Advice (RA) with an Internal Control Number (ICN) beginning with a region code 55.
03/23/2018-03/30/2018	Attention Skilled Nursing Facilities and Home Health Providers	Attention Skilled Nursing Facilities and Home Health Providers. RECOUPMENT TRANSACTIONS: The Department of Social Services (DSS) has completed a Centers for Medicare & Medicaid Services (CMS) financial transaction settlement in the March 23, 2018 claims cycle. The recoupments are related to a Home Health and Skilled Nursing Facility settlement with CMS and will appear on your March 27, 2018 Remittance Advice (RA) under Accounts Receivable with reason code 8407 "CMS Settlement".
03/23/2018-03/30/2018	Attention Select Providers	Attention Select Providers. PCMH REPROCESS: Providers enrolled in the Person-Centered Medical Home Initiative (PCMH) were enrolled with retroactive effective dates, or were approved for changes in PCMH level or site address with retroactive effective dates. Claims which processed prior to the completion of the provider's PCMH enrollment or level/site address change were not paid with the PCMH differential payment rate and have now been reprocessed to include that amount. For any providers with retroactive site terminations, claims which processed with the PCMH differential payment rate have now been reprocessed without that amount. The impacted claims have been identified and reprocessed and will appear on your March 27, 2018 Remittance Advice (RA) with an Internal Control Number (ICN) beginning with region code 55.
03/09/2018-03/16/2018	Attention Select Provider	Attention Select Provider. REPROCESSED THIS CYCLE: DXC Technology had identified a claims processing issue that impacted Behavioral Health FQHC claims where units were decrementing from the incorrect Prior Authorization (PA). This issue impacted claims with procedure codes 90791-90792, 90785, 90834-90837 and 99211-99215 for dates of service between May 5, 2016 and December 12, 2017. This corrective action will now allow claims to reprocess and decrement the appropriate PA. If no PA exists for the non T1015 service submitted on the claim and there is no PA available at all, the claim is now denying correctly for Explanation of Benefit (EOB) code 3003 "Prior Authorization is Required for the Payment of this Service". If there is PA available although not for the non T1015 service on the claim, we will decrement whatever PA has available units. These reprocessed claims will appear on your March 13, 2018 Remittance Advice (RA) with an Internal Control Number (ICN) beginning with a region code 52.
03/09/2018-03/16/2018	Attention All Providers	Attention All Providers. REPROCESSED THIS CYCLE: DXC Technology has identified and reprocessed claims which initially paid and posted one of the following informational Ordering, Prescribing, Referring (OPR) Explanation of Benefit (EOB) codes, but for which the provider in question has since successfully enrolled in the Connecticut Medical Assistance Program (CMAP): - EOB Code 0237-PRESCRIBING PROVIDER IS A STUDENT OR RESIDENT AND MUST BE ENROLLED TO PRESCRIBE - EOB Code 0027-CLAIM BYPASSED EDIT 0207 DUE TO PPE AUTO-PA - EOB Code 0207-PRESCRIBER NOT ENROLLED - EOB Code 0028-PRESCRIBING PROVIDER IN PROCESS OF ENROLLING - EOB Code 1040-ORDERING/REFERRING/ATTENDING PROVIDER IS NOT ENROLLED ON DATE OF SERVICE These claims will appear on the March 13, 2018 Remittance Advice (RA) with an Internal Control Number (ICN) beginning with region code 52.
03/09/2018-03/16/2018	Attention Select Provider	Attention Select Provider. REPROCESSED THIS CYCLE: DXC Technology has identified and reprocessed claims which initially processed and paid under the incorrect provider specialty, resulting in payment using the Melded Mental Health (MMH) rate instead of the Enhanced Care Clinic (ECC) rate. This issue impacted claims that were processed between November 17, 2017 and January 19, 2018. These claims will be reprocessed to pay the ECC rate and will appear on your March 13, 2018 Remittance Advice (RA) with an Internal Control Number (ICN) beginning with region code 52. As of January 22, 2018, the provider specialty was updated and newly submitted claims are now paying correctly using the ECC rate.
03/09/2018-03/16/2018	Attention All Providers	Attention All Providers. REPROCESSED THIS CYCLE: DXC Technology has identified and reprocessed claims which initially processed and paid under a temporary client ID as described in Provider Bulletin 2014-29. The claims were reprocessed to reflect the client's true (permanent) 9 digit Connecticut Medical Assistance Program (CMAP) ID. The claims which processed under a temporary client ID will be recouped and appear on the March 13, 2018 Remittance Advice (RA) with an Internal Control Number (ICN) beginning with region code 52 and Explanation of Benefits (EOB) code 8239 "ACA CLIENT TEMP ID REPLACED WITH CMAP ID. NEW CLAIM WILL BE SYSTEMATICALLY GENERATED". The new claims will also appear on the March 13, 2018 RA with an ICN beginning with region code 27.
03/09/2018-03/16/2018	Attention Home Health Providers	Attention Home Health Providers. REPROCESSED THIS CYCLE: DXC Technology has identified claims with dates of service between February 14, 2018 and March 1, 2018 where claims for Revenue Center Codes (RCC), 424, 434 and 444 for HUSKY C clients denied in error with the Explanation of Benefits (EOB) code 4142 - "Billing provider type/provider specialty restriction for revenue center code under benefit plan" due to an internal change made to the effective date of the RCCs under the client's benefit plan. The effective date of the RCCs under the benefit plan for the impacted clients has been corrected and all affected claims have been systematically reprocessed. These reprocessed claims will appear on the March 13, 2018 Remittance Advice (RA) with an Internal Control Number (ICN) beginning with region code 27 or 52.
02/23/2018-03/02/2018	Attention Select Providers	Attention Select Providers. PCMH REPROCESS: Providers enrolled in the Person-Centered Medical Home Initiative (PCMH) were enrolled with retroactive effective dates, or were approved for changes in PCMH level or site address with retroactive effective dates. Claims which processed prior to the completion of the provider's PCMH enrollment or level/site address change were not paid with the PCMH differential payment rate and have now been reprocessed to include that amount. For any providers with retroactive site terminations, claims which processed with the PCMH differential payment rate have now been reprocessed without that amount. The impacted claims have been identified and reprocessed and will appear on your February 27, 2018 Remittance Advice (RA) with an Internal Control Number (ICN) beginning with region code 55.
02/23/2018-03/02/2018	Attention Department of Developmental Services (DDS) Providers	Attention Department of Developmental Services (DDS) Providers. REPROCESSED THIS CYCLE: Rate Mass Adjustments will take place in the February 23, 2018 financial cycle for claims with interim rates beginning July 1, 2015 through June 30, 2016 and July 1, 2016 forward for State Operated Intermediate Care Facility for the Intellectually Disabled (ICF/IID's), and State Operated and Private Community Living Arrangement (CLA) residence for procedure code 9764Z, State Operated and Private Employment and Day Support for procedure codes T2018 and T2020, and Targeted Case Management for procedure code 9780Z. These claims will appear on the February 27, 2018 Remittance Advice (RA) with an Internal Control Number (ICN) beginning with a region code 55.
02/09/2018-02/16/2018	Attention Ambulance Ground Providers	Attention Ambulance Ground Providers. REPROCESSED THIS CYCLE: Due to the implementation of the new Non-Emergency Medical Transportation (NEMT) contract and the delay in the contractor, Veyo, being able to provide the Department of Social Services (DSS) with a Prior Authorization (PA) file for NEMT ground ambulance trips, trips with a date of service January 1, 2018 and ongoing were being suspended with Explanation of Benefit (EOB) code 3003 "Prior Authorization is Required for Payment of this Service" or EOB code 4801 "No Contract for Billed Procedure". These suspended claims will be processed without the PA being on file in the February 9, 2018 claim cycle and will appear on your February 14, 2018 Remittance Advice.
02/09/2018-02/16/2018	Attention All Providers	Attention All Providers. REPROCESSED THIS CYCLE: DXC Technology has identified and reprocessed claims which initially processed and paid under a temporary client ID as described in Provider Bulletin 2014-29. The claims were reprocessed to reflect the client's true (permanent) 9 digit Connecticut Medical Assistance Program (CMAP) ID. The claims which processed under a temporary client ID will be recouped and appear on the February 14, 2018 Remittance Advice (RA) with an Internal Control Number (ICN) beginning with region code 52 and Explanation of Benefits (EOB) code 8239 "ACA CLIENT TEMP ID REPLACED WITH CMAP ID. NEW CLAIM WILL BE SYSTEMATICALLY GENERATED". The new claims will also appear on the February 14, 2018 RA with an ICN beginning with region code 27.
01/19/2018-01/26/2018	Attention Select Providers	Attention Select Providers. PCMH REPROCESS: Providers enrolled in the Person-Centered Medical Home Initiative (PCMH) were enrolled with retroactive effective dates, or were approved for changes in PCMH level or site address with retroactive effective dates. Claims which processed prior to the completion of the provider's PCMH enrollment or level/site address change were not paid with the PCMH differential payment rate and have now been reprocessed to include that amount. For any providers with retroactive site terminations, claims which processed with the PCMH differential payment rate have now been reprocessed without that amount. The impacted claims have been identified and reprocessed and will appear on your January 23, 2018 Remittance Advice (RA) with an Internal Control Number (ICN) beginning with region code 55.
01/19/2018-01/26/2018	Attention Select ABI, PCA, CHC and Home Health Providers	Attention Select ABI, PCA, CHC and Home Health Providers. RECOUP AND REPROCESS: DXC Technology has recouped and reprocessed claims in both the January 5, 2018 and January 19, 2018 claim cycles due to changes to prior authorizations submitted by Access Agencies. A limited number of reprocessed claims either partially paid or fully denied for Explanation of Benefit (EOB) Code 3003 "Prior authorization is required for payment of this service" in error. The Internal Control Number (ICN) for these claims begin with region code 24. DXC technology will resolve these denials by resubmitting the denied claims and recouping and reprocessing the partially paid claims. This corrective action will take place in the January 19, 2018 claim cycle and the reprocessed claims will appear on your January 23, 2018 Remittance Advice (RA) with an ICN beginning with region code 27. We apologize for the inconvenience this has caused.
01/19/2018-01/26/2018	Attention Providers of Acquired Brain Injury (ABI), Connecticut Home Care (CHC), Personal Care Assistant (PCA) Waiver and Home Health Services	Attention Providers of Acquired Brain Injury (ABI), Connecticut Home Care (CHC), Personal Care Assistant (PCA) Waiver and Home Health Services. MONTHLY WAIVER CLAIMS REPROCESSING: DXC Technology will be recouping and reprocessing a large number of claims impacted by changes made to ABI, CHC and PCA Prior Authorizations (PAs) by Connecticut Community Care (CCCI) due to the implementation of their new computer system. These claims will be recouped and reprocessed in either the first or second cycle of January 2018 and will appear on either the January 9, 2018 or January 23, 2018 Remittance Advice (RA). Claims impacted by a PA change will be recouped, with an Internal Control Number (ICN) beginning with a region code 52, and Explanation of Benefits (EOB) code of 8236 "CLAIM RECOUPED DUE TO A PA CHANGE". Claims will be reprocessed in the same cycle, with an ICN beginning with a region code 24 and EOB code 8238 "CLAIM SYSTEMATICALLY REPROCESSED DUE TO A PA/SERVICE ORDER CHANGE". As a reminder, only those claims recouped and reprocessed with a financial impact to the provider (i.e. the reprocessed claim denied, paid more or paid less than the claim recouped) will appear on the provider's RA. Region code 24 claims should be reviewed by the provider to ensure a PA is in place for the services provided and that the service billed is the service authorized. PA discrepancies should be reported to the Access Agency for CHC and PCA Waiver clients or to the Case Management Agency for ABI Waiver clients. Once the discrepancy, if any, has been resolved, the impacted claims must be resubmitted by the provider. Please Note: Reprocessed claims with no financial impact (i.e. the reprocessed claim paid the same as the recouped claim) will not appear on the provider's RA. However, claims will be viewable via the provider's secure Web Portal account and will appear on the providers ASC X12N 835 Health Care Payment/Advice with an EOB code 8237 "CLAIM SYSTEMATICALLY REPROCESSED DUE TO PA CHANGE INFORMATION ONLY".
01/19/2018-01/26/2018	Attention Select Dental Providers	Attention Select Dental Providers. REPROCESSED THIS CYCLE: The Department of Social Services made a minor system update for the new Dental Annual Benefit Limit that went into effect as of January 1, 2018. As a result, a handful of claims that initially processed and posted Explanation of Benefits (EOB) Code 6250 "Dental Annual Benefit Limit Exceeded" on one of its details were identified and reprocessed to include the update. The reprocessed claims do not post EOB Code 6250 on any detail and will appear on your January 23, 2018 Remittance Advice (RA) with an Internal Control Number (ICN) beginning with region code 50.
01/19/2018-01/26/2018	Attention Select Home Health Providers	Attention Select Home Health Providers. AUTHORIZATION ISSUE: An issue has been identified that impacted authorizations containing procedure code G0162 sent to Sandata by DXC Technology on or before January 11, 2018. Duplicate authorization numbers appear in Santrax that were created in error by DXC Technology. For each authorization submitted to Sandata that contained procedure code G0162, a second authorization with the same authorization number was submitted containing an invalid procedure code. The erroneous authorizations will soon be voided in Santrax by DXC Technology. These authorizations were not issued by the Access Agencies and do not appear on the ctdssmap.com Web site. Please refer to the DSS Secure Web site should you question which authorization is valid. We apologize for the inconvenience this may have caused and appreciate your patience as we resolve this error.
01/05/2018-01/12/2018	Attention Providers of Acquired Brain Injury (ABI), Connecticut Home Care (CHC) and Personal Care Assistant (PCA) Waiver Services	Attention Providers of Acquired Brain Injury (ABI), Connecticut Home Care (CHC) and Personal Care Assistant (PCA) Waiver Services. MONTHLY WAIVER CLAIMS REPROCESSING: DXC Technology will be recouping and reprocessing a large number of claims impacted by changes made to ABI, CHC and PCA Prior Authorizations (PAs) by Connecticut Community Care (CCCI) due to the implementation of their new computer system. These claims will be recouped and reprocessed in either the first or second cycle of January 2018 and will appear on either the January 9, 2018 or January 23, 2018 Remittance Advice (RA). Claims impacted by a PA change will be recouped, with an Internal Control Number (ICN) beginning with a region code 52, and Explanation of Benefits (EOB) code of 8236 "CLAIM RECOUPED DUE TO A PA CHANGE". Claims will be reprocessed in the same cycle, with an ICN beginning with a region code 24 and EOB code 8238 "CLAIM SYSTEMATICALLY REPROCESSED DUE TO A PA/SERVICE ORDER CHANGE". As a reminder, only those claims recouped and reprocessed with a financial impact to the provider (i.e. the reprocessed claim denied, paid more or paid less than the claim recouped) will appear on the provider's RA. Region code 24 claims should be reviewed by the provider to ensure a PA is in place for the services provided and that the service billed is the service authorized. PA discrepancies should be reported to the Access Agency for CHC and PCA Waiver clients or to the Case Management Agency for ABI Waiver clients. Once the discrepancy, if any, has been resolved, the impacted claims must be resubmitted by the provider. Please Note: Reprocessed claims with no financial impact (i.e. the reprocessed claim paid the same as the recouped claim) will not appear on the provider's RA. However, claims will be viewable via the provider's secure Web Portal account and will appear on the providers ASC X12N 835 Health Care Payment/Advice with an EOB code 8237 "CLAIM SYSTEMATICALLY REPROCESSED DUE TO PA CHANGE INFORMATION ONLY".
01/05/2018-01/12/2018	Attention All Providers	Attention All Providers. REPROCESSED THIS CYCLE: DXC Technology has identified and reprocessed claims which initially processed and paid under a temporary client ID as described in Provider Bulletin 2014-29. The claims were reprocessed to reflect the client's true (permanent) 9 digit Connecticut Medical Assistance Program (CMAP) ID. The claims which processed under a temporary client ID will be recouped and appear on the January 9, 2018 Remittance Advice (RA) with an Internal Control Number (ICN) beginning with region code 52 and Explanation of Benefits (EOB) code 8239 "ACA CLIENT TEMP ID REPLACED WITH CMAP ID. NEW CLAIM WILL BE SYSTEMATICALLY GENERATED". The new claims will also appear on the January 9, 2018 RA with an ICN beginning with region code 27.

+ 2017 RA Banner Announcements Archived

+ 2016 RA Banner Announcements Archived

+ 2015 RA Banner Announcements Archived

+ 2014 RA Banner Announcements Archived

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