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- 2020 Important Messages Archived
Message Effective DateTitle
03/30/2020-03/31/2020

COVID-19 Information and FAQs (Updated 3/30/20)
03/27/2020-03/29/2020

COVID-19 Information and FAQs (Updated 3/27/20)
03/26/2020-03/26/2020

COVID-19 Information and FAQs (Updated 3/26/20)
03/20/2020-03/25/2020

COVID-19 Information and FAQs (Updated 3/20/20)
03/19/2020-03/19/2020

COVID-19 Information and FAQs (Updated 3/19/20)
03/18/2020-03/18/2020

COVID-19 Information and FAQs (Updated 3/18/20)
03/13/2020-03/17/2020

COVID 19 Information and FAQs (Posted 3/13/20)
03/10/2020-03/31/2020

New Provider Workshop Scheduled for March 18, 2020 has been Cancelled (Posted 3/11/20)
02/10/2020-03/10/2020

Hospital Monthly Important Message (Updated 2/10/20)
02/02/2020-03/03/2020

Revised Monthly Provider Manual Chapters (Updated 2/3/20)
01/28/2020-01/31/2020

Attention Providers: January 24, 2020 Claim Cycle 835 Availability (Posted 1/28/20)
01/26/2020-01/26/2020

ATTENTION PROVIDERS: Service Interruption (Posted 01/27/20)
01/16/2020-04/01/2020

Attention: Providers of Non-Medical Mental Health Waiver Services Reminder of Upcoming Claim Submission Changes (Posted 1/16/20)
01/14/2020-02/09/2020

Hospital Monthly Important Message (Updated 01/14/20)
01/10/2020-02/29/2020

Attention All Providers: Handicap Accessible Indicator (Posted 1/10/20)
01/07/2020-01/10/2020

ATTENTION PROVIDERS: Automated Voice Response System Downtime Notification (Posted 1/8/20)
  
+ 2019 Important Messages Archived
  
+ 2018 Important Messages Archived
  
+ 2017 Important Messages Archived
  
+ 2016 Important Messages Archived
  
+ 2015 Important Messages Archived
  
+ 2014 Important Messages Archived
  
- 2020 RA Banner Announcements Archived
Banner Effective DateProvidersBanner Page Announcement
03/20/2020-03/24/2020Attention Select Mental Health Waiver Service ProvidersAttention Select Mental Health Waiver Service Providers. REPROCESSED THIS CYCLE: The Department of Social Services has requested that DXC Technology reprocess non-medical Mental Health Waiver claims, submitted with procedure codes G9012, H0038, H2015, H2023, for dates of service February 1, 2020 - February 28, 2020. These claims previously processed under the clients HUSKY C benefit plan instead of under the client's Mental Health Waiver Benefit Plan. Impacted claims have been identified and reprocessed and will appear on your March 24, 2020 Remittance Advice (RA) with an Internal Control Number (ICN) beginning with region code 52.
03/20/2020-03/24/2020Attention Primary Care ProvidersAttention Primary Care Providers. REPROCESSED THIS CYCLE: DXC Technology has identified and reprocessed claims for providers who were retroactively approved for the HUSKY Health Primary Care Increased Payments policy. The impacted claims have been reprocessed and will appear on your March 24, 2020 Remittance Advice (RA) with an Internal Control Number (ICN) beginning with region code 27 or 52.
03/20/2020-03/24/2020Attention PCMH Primary Care ProvidersAttention PCMH Primary Care Providers. REPROCESSED THIS CYCLE: Primary Care Providers enrolled in the Person-Centered Medical Home Initiative (PCMH) were enrolled with retroactive effective dates or end dated from the PCMH program. Claims which processed prior to the completion of the provider's PCMH enrollment were not paid with the PCMH differential payment rate and have now been reprocessed to include that amount. For those providers retroactively end dated, claims were paid with the PCMH differential payment rate that have now been reprocessed without that amount. The impacted claims have been identified and reprocessed and will appear on your March 24, 2020 Remittance Advice (RA) with an Internal Control Number (ICN) beginning with region code 55.
03/20/2020-03/24/2020Attention Select ProvidersAttention Select Providers. PCMH REPROCESS: Providers enrolled in the Person-Centered Medical Home Initiative (PCMH) were enrolled with retroactive effective dates or were approved for changes in PCMH level or site address with retroactive effective dates. Claims which processed prior to the completion of the provider's PCMH enrollment or level/site address change were not paid with the PCMH differential payment rate and have now been reprocessed to include that amount. For any providers with retroactive site terminations, claims which processed with the PCMH differential payment rate have now been reprocessed without that amount. The impacted claims have been identified and reprocessed and will appear on your March 24, 2020 Remittance Advice (RA) with an Internal Control Number (ICN) beginning with region code 55.
03/20/2020-03/24/2020Attention Community First Choice Intermediary, ABI/ABI II, Autism, PCA/PCA MFP FiduciaryAttention Community First Choice Intermediary, ABI/ABI II, Autism, PCA/PCA MFP Fiduciary. REPROCESSED THIS CYCLE: The Department of Social Services (DSS) has requested that DXC reprocess Community First Choice (CFC), Acquired Brain Injury (ABI)/Acquired Brain Injury II (ABI II), Autism, Personal Care Assistance (PCA) and Personal Care Assistance/Money Follows the Person (PCA/MFP) client claims or claim details with dates of service submitted in 2018 and 2019 that previously denied with Explanation of Benefit (EOB) code 3003, "PA Required", 3015 " Care Plan Required" or 3016 "Service not covered under Care Plan". These claims have been reprocessed and will appear on the March 24, 2020 Remittance Advice (RA) with an Internal Control Number (ICN) beginning with region code 27 for new day claims or 52 for adjusted claims.
03/06/2020-03/13/2020Attention Select Skilled Nursing FacilitiesAttention Select Skilled Nursing Facilities. RECOUPMENT TRANSACTIONS: The Department of Social Services (DSS) has completed a Centers for Medicare & Medicaid Services (CMS) financial transaction settlement in the March 6, 2020 claims cycle. The recoupments are related to a Skilled Nursing Facility settlement with CMS and will appear on your March 10, 2020 Remittance Advice (RA) under Accounts Receivable with reason code 8407 "CMS Settlement".
03/06/2020-03/13/2020Attention All ProvidersAttention All Providers. REPROCESSED THIS CYCLE: DXC Technology has identified and reprocessed claims which initially processed and paid under a temporary client ID as described in Provider Bulletin 2014-29. The claims were reprocessed to reflect the client's true (permanent) 9-digit Connecticut Medical Assistance Program (CMAP) ID. The claims which processed under a temporary client ID will be recouped and appear on the March 10, 2020 Remittance Advice (RA) with an Internal Control Number (ICN) beginning with region code 52 and Explanation of Benefits (EOB) code 8239 "ACA CLIENT TEMP ID REPLACED WITH CMAP ID. NEW CLAIM WILL BE SYSTEMATICALLY GENERATED". The new claims will also appear on the March 10, 2020 RA with an ICN beginning with region code 27.
03/06/2020-03/13/2020Attention All ProvidersAttention All Providers. REPROCESSED THIS CYCLE: DXC Technology has identified and reprocessed claims which initially paid and posted one of the following informational Ordering, Prescribing, Referring (OPR) Explanation of Benefit (EOB) codes, but for which the provider in question has since successfully enrolled in the Connecticut Medical Assistance Program (CMAP): - EOB Code 0237-PRESCRIBING PROVIDER IS A STUDENT OR RESIDENT AND MUST BE ENROLLED TO PRESCRIBE - EOB Code 0027-CLAIM BYPASSED EDIT 0207 DUE TO PPE AUTO-PA - EOB Code 0207-PRESCRIBER NOT ENROLLED - EOB Code 0028-PRESCRIBING PROVIDER IN PROCESS OF ENROLLING - EOB Code 1040-ORDERING/REFERRING/ATTENDING PROVIDER IS NOT ENROLLED ON DATE OF SERVICE These claims will appear on the March 10, 2020 Remittance Advice (RA) with an Internal Control Number (ICN) beginning with region code 52.
03/06/2020-03/13/2020Attention All ProvidersAttention All Providers. NEW PROVIDER WORKSHOP: Newly enrolled providers or new business office staff are invited to register for and attend the New Provider Workshop to be held on Wednesday, March 18, 2020 at the Connecticut Hospital Association. Additional information and the registration link can be found on the CMAP Web site, www.ctdssmap.com. Please select Provider Training in the Provider Quick Links box then New Provider Workshop Invitation.
02/21/2020-02/28/2020Attention Select ProvidersAttention Select Providers. PCMH REPROCESS: Providers enrolled in the Person-Centered Medical Home Initiative (PCMH) were enrolled with retroactive effective dates or were approved for changes in PCMH level or site address with retroactive effective dates. Claims which processed prior to the completion of the provider's PCMH enrollment or level/site address change were not paid with the PCMH differential payment rate and have now been reprocessed to include that amount. For any providers with retroactive site terminations, claims which processed with the PCMH differential payment rate have now been reprocessed without that amount. The impacted claims have been identified and reprocessed and will appear on your February 25, 2020 Remittance Advice (RA) with an Internal Control Number (ICN) beginning with region code 55.
02/21/2020-02/28/2020Attention Outpatient HospitalsAttention Outpatient Hospitals. CONNECTICUT MEDICAL ASSISTANCE PROGRAM (CMAP) ADDENDUM B REPROCESSING: DXC Technology has adjusted all outpatient and outpatient crossover claims impacted by Ambulatory Payment Classification (APC) weight changes, status indicator changes, and other changes indicated by an "X" in the change field on the CMAP Addendum B. Outpatient and outpatient crossover claims with dates of services between January 1, 2020 to January 28, 2020 that were processed prior to the availability of the Addendum B updates were adjusted in the February 21, 2020 claim cycle and the adjusted claims will appear on the February 25, 2020 Remittance Advice (RA) with an Internal Control Number (ICN) beginning with region code 55.
02/21/2020-02/28/2020Attention Outpatient HospitalsAttention Outpatient Hospitals. CONNECTICUT MEDICAL ASSISTANCE PROGRAM (CMAP) ADDENDUM B REPROCESSING: DXC Technology has identified outpatient and outpatient crossover claims with dates of services between January 1, 2020 to January 28, 2020 that processed prior to the availability of the Addendum B updates for "NEW" procedure codes and has re-processed the claims in the February 21, 2020 claim cycle. These claims will appear on the February 25, 2020 Remittance Advice (RA) with an Internal Control Number (ICN) beginning with region code 27 or 61.
02/07/2020-02/14/2020Attention All ProvidersAttention All Providers. REPROCESSED THIS CYCLE: DXC Technology has identified and reprocessed claims which initially processed and paid under a temporary client ID as described in Provider Bulletin 2014-29. The claims were reprocessed to reflect the client's true (permanent) 9-digit Connecticut Medical Assistance Program (CMAP) ID. The claims which processed under a temporary client ID will be recouped and appear on the February 11, 2020 Remittance Advice (RA) with an Internal Control Number (ICN) beginning with region code 52 and Explanation of Benefits (EOB) code 8239 "ACA CLIENT TEMP ID REPLACED WITH CMAP ID. NEW CLAIM WILL BE SYSTEMATICALLY GENERATED". The new claims will also appear on the February 11, 2020 RA with an ICN beginning with region code 27.
02/07/2020-02/14/2020Attention All ProvidersAttention All Providers. 2019 1099s Now Available on Web: The Department of Social Services (DSS) and DXC Technology are pleased to announce that beginning January 29, 2020, providers are now able to download their 2019 1099s from the www.ctdssmap.com Web site. This functionality is available for all Master Users and any subordinate clerk accounts who have access to download PDF Remittance Advice files. The 2019 1099s were also mailed to providers on January 23, 2020. Providers wishing to download their 2019 1099 from www.ctdssmap.com would do so by logging into their secure Web portal account, selecting Trade Files then download. Providers must then click on the 1099s selection located at the top of the drop-down menu. Users would then scroll down and select the 2019 1099 from the "Current Files Available for Download" panel. The retention period for 1099s on the secure Web portal account will be three (3) years. Providers are encouraged to download and save a local copy of the 1099s as after three (3) years, the downloadable files will be removed and no longer available.
02/07/2020-02/14/2020Attention All ProvidersAttention All Providers. HANDICAP ACCESSIBLE INDICATOR: The Department of Social Services (DSS) is working on an effort to update the public facing provider directory. In reviewing the data from your enrollment/reenrollment application, we determined that the Handicap Accessible indicator defaults to 'no' if left unanswered/incomplete. In an effort to avoid inaccurate or incomplete information being displayed for your facility/practice, we are requesting all providers log into the provider portal and review their service location address and corresponding handicap accessible information. To update your provider profile, the main account administrator can log into their secure Web account from the www.ctdssmap.com Web site and click on the "Demographic Maintenance" tab. Once on the Demographic Maintenance page, the provider can select from options listed as links below the Demographic Maintenance header panel. For detailed instructions, please refer to Section 10.18 "Provider Demographic Maintenance" in Chapter 10 of the Provider Manual. The chapter is available from the Web site www.ctdssmap.com by clicking on "Publications" under Information, scrolling down to Provider Manuals and then clicking on "Web Portal/AVRS". You may contact the Provider Assistance Center at 1-800-842-8440 between the hours of 8:00 AM to 5:00 PM Monday through Friday if further assistance is needed in updating the information from your secure Web account.
01/24/2020-01/31/2020Attention Select ProvidersAttention Select Providers. PCMH REPROCESS: Providers enrolled in the Person-Centered Medical Home Initiative (PCMH) were enrolled with retroactive effective dates or were approved for changes in PCMH level or site address with retroactive effective dates. Claims which processed prior to the completion of the provider's PCMH enrollment or level/site address change were not paid with the PCMH differential payment rate and have now been reprocessed to include that amount. For any providers with retroactive site terminations, claims which processed with the PCMH differential payment rate have now been reprocessed without that amount. The impacted claims have been identified and reprocessed and will appear on your January 29, 2020 Remittance Advice (RA) with an Internal Control Number (ICN) beginning with region code 55.
01/10/2020-01/17/2020Attention All ProvidersAttention All Providers. REPROCESSED THIS CYCLE: DXC Technology has identified and reprocessed claims which initially processed and paid under a temporary client ID as described in Provider Bulletin 2014-29. The claims were reprocessed to reflect the client's true (permanent) 9-digit Connecticut Medical Assistance Program (CMAP) ID. The claims which processed under a temporary client ID will be recouped and appear on the January 14, 2020 Remittance Advice (RA) with an Internal Control Number (ICN) beginning with region code 52 and Explanation of Benefits (EOB) code 8239 "ACA CLIENT TEMP ID REPLACED WITH CMAP ID. NEW CLAIM WILL BE SYSTEMATICALLY GENERATED". The new claims will also appear on the January 14, 2020 RA with an ICN beginning with region code 27.
01/10/2020-01/17/2020Attention All ProvidersPROVIDER FILE MAINTENANCE: The Department of Social Services (DSS) is working on an effort to update the public facing provider directory. In reviewing the data from your enrollment/reenrollment application, we determined that the Handicap Accessible indicator defaults to 'no' if left unanswered/incomplete. In an effort to avoid inaccurate or incomplete information being displayed for your facility/practice, we are requesting all providers log into the provider portal and review their service location address and corresponding handicap accessible information. To update your provider profile, the main account administrator can log into their secure Web account from the www.ctdssmap.com Web site and click on the "Demographic Maintenance" tab. Once on the Demographic Maintenance page, the provider can select from options listed as links below the Demographic Maintenance header panel. For detailed instructions, please refer to Section 10.18 "Provider Demographic Maintenance" in Chapter 10 of the Provider Manual. The chapter is available from the Web site www.ctdssmap.com by clicking on "Publications" under Information, scrolling down to Provider Manuals and then clicking on "Web Portal/AVRS". You may contact the Provider Assistance Center at 1-800-842-8440 between the hours of 8:00 AM to 5:00 PM Monday through Friday if further assistance is needed in updating the information from your secure Web account.
  
+ 2019 RA Banner Announcements Archived
  
+ 2018 RA Banner Announcements Archived
  
+ 2017 RA Banner Announcements Archived
  
+ 2016 RA Banner Announcements Archived
  
+ 2015 RA Banner Announcements Archived
  
+ 2014 RA Banner Announcements Archived
  
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