Online Panel Help
Secure Site Log In
This is the Log In page for all users to access the Secure Web site. First time users are redirected to the Account Setup page. Existing users have the option to be re-directed to the Reset Password page.

Navigation Path: [Provider] - [Secure Site]

The Web user must log onto the Secure Web site with a valid user ID and password. If the user is unable do so, the user is prompted to re-enter the ID and password or use the Reset Password button. The following provides some additional guidelines on user IDs and passwords.

  • Users are prompted to change their password every 60 days. Users enter their existing password, their new password, and then are asked to confirm this new password. If the new passwords do not match, the user sees the "Your password was not confirmed" error message. Once confirmed, the user has access to the Secure Web site.
  • If Web users do not use their ID and password for 90 days, their user account is disabled. The user has to call the Provider Assistance Center to reset their user account. Once the user ID and password are validated by the Provider Assistance representative, the user may again log onto the interChange Secure Web site.
  • If the local administrator forgets their password and cannot remember the answers to their security questions, they must call the Provider Assistance Center to request a new PIN.
  • If the user attempts to reset password, the user is prompted to answer the security questions that were set when the user account was created. With the sixth consecutive failed attempt to enter the correct answers to the security questions, the system locks the user's account and the provider must contact the Provider Assistance Center to have their account re-set.
  • When a sixth consecutive failed attempt to enter a valid password occurs, the system also locks the user's account. The provider must contact the Provider Assistance Center to have their account re-set.If the user attempts to reset password, the user is prompted to answer the security questions that were set when the user account was created. With the sixth consecutive failed attempt to enter the correct answers, the system locks the user's account. Every 60 days, users are prompted to change their password. Users enter their existing password, their new password, and then are asked to confirm this new password. If the new passwords do not match, the user sees the "Your password was not confirmed" error message. Once confirmed, the user has access to the Secure Web site. If the Web users do not use their ID and password for 90 days, their user account is disabled. The user has to call the Provider Assistance Center to reset their user account. Once the user ID and password are validated by the Provider Assistance representative, the user may again log onto the interChange Secure Web site. If the local administrator forgets their password and cannot remember the answers of their security questions, they must call the Provider Assistance Center to request a new PIN.
  • The user role of the clerk account is assigned by the provider (or the local administrator of the provider) during the creation or update of the clerk account. The provider has full control of their security and manages the clerk account.

    Detailed information on how to set up and maintain user accounts for access to the Secure Web portal can be found in Chapter 10.