Online Panel Help
Account Setup
The Account Setup page allows the provider/trading partner to login and set up their account once the PIN Letter has been received.

Navigation Path: [Provider] - [Secure Site Log in] - [Account Setup]

The Internet provides a Secure Web site for access by providers. After the provider successfully enrolls in the Connecticut Medical Assistance Program, an Internet PIN letter is generated for the provider. This letter is sent to all newly enrolled providers to inform them of their new Internet and AVRS PIN codes.

The provider can use their NPI/non-medical provider identifier and the PIN to log onto the Secure Web site for the first time. The Web site requires the provider to change their password and set up a local administrator account, once the NPI/non-medical provider identifier and PIN are verified.

Once the provider sets up a local administrator account (including user ID, password, e-mail, phone, name and two security questions and answers) the administrator/provider can use the administrator user ID and password to log on the Secure Web site. (The provider can no longer use the original ID and PIN to access the Secure Web site.)

A new User ID must be entered in the User ID field. Do not enter the initial User ID supplied in your letter. The User ID you enter must be 6 - 20 characters in length. (If you are a Provider Electronic Solutions software user, you must limit the length of the new user ID to 6 - 10 characters to accommodate the length of the Web Logon ID under the Options tab in the Provider Electronic Solutions software.) The User ID cannot begin with a numeric value and can only contain the values A - Z, a - z, or 0 - 9. No special characters or spaces are allowed.

The AVRS automatically assigns a pre-defined anonymous role for the default profile, which allows a first-time user to log-in, change their password and set up their profile to be able to manage their account, for example, to assign surrogate users. Access to other functions of the Secure Web site must be added to the new user by the local administrator. The provider's local administrator can assign user roles, such as Claim, Eligibility, Prior Authorization, File Transfer, and Provider Profile.

The authorized local administrator can create clerk IDs. As the clerk logs onto the Secure Web site using the assigned initial password, the AVRS prompts the clerk to reset the initial password and create two secure questions and answers.

The user role of the clerk account is assigned by the administrator during the creation or update of the clerk account. A clerk does not have authority to choose user roles unless the clerk is granted administrator rights by the local administrator. If the local administrator grants administrator rights to a clerk account, that clerk account has permission to create and update local user accounts.

The user must be authenticated before using the Secure Web site.